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Customer Success Manager

Customer Success



toronto, canada (remote)



Riverside makes it easy to record remote podcasts and video interviews that look and sound like they were recorded in a million-dollar studio. Since launching, we have experienced rapid growth and are trusted by customers including Spotify, the New York Times, LinkedIn, and Marvel. We are a resourceful and growing team who are looking for top talent to join us and help shape the future of Riverside.

About this CSM Role

We are looking for a customer-obsessed, self-starting Customer Success Manager to manage a portfolio of our small to medium-sized business customers. If you have:

  • a passion for helping customers be successful with technology
  • a drive toward outstanding customer service
  • ambition to meet your personal goals and grow your career in Customer Success
  • interest in audio and video content creation

Location: This is a remote role based in Toronto, ON Canada with a requirement to work Eastern time zone business hours.

What you will do:

  • Manage the customer journeys of Riverside Business accounts:
  • Guide customer onboarding and facilitate a smooth implementation of Riverside
  • Drive adoption by building success plans with customers to help them realize the value of Riverside
  • Lead business reviews, check-in calls, and training sessions to build a strong relationship with customers
  • Own the renewal process, which includes account planning, pricing negotiations, and identifying opportunities to grow customer accounts
  • Collaborate with product, support, and business teams to help solve problems and advocate for customer needs
  • Champion customer-centricity through collecting and sharing customer stories


What you bring to the table:

  • At least 2 year of experience in customer success/ customer support in a SaaS environment.
  • Desire to work remotely in a fast-paced startup environment
  • Passion to apply your tech-savviness to learn Riverside’s product functionality
  • An ability to excel in achieving KPIs and targets
  • Strong verbal and written communication skills in English
  • Strong analytical and problem-solving skills
  • Ability to prioritize, organize, and execute multiple tasks with deadlines
  • Availability to work Eastern time zone business hours in the US

Advantage for:

  • Experience with G-Suite, Hubspot, Slack, and other web-based technologies
  • Video or audio technology background

Join us at Riverside and be a part of our mission to empower creators and businesses to tell their stories and amplify their voices!

Apply for this Position

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