Team Lead, Support Audio Engineer (Mexico)
Support
Guadalajara
,
guadalajara (remote)
Description
About Riverside.fm:
Riverside.fm empowers companies to record podcasts and video interviews remotely in studio-quality. Trusted by industry leaders like Spotify, NY Times, NBC, CNN, and iHeartMedia, we are a rapidly growing company dedicated to delivering the best remote recording solutions.
Are you a tech-savvy audio professional with leadership experience? Are you passionate about mentoring a team, solving complex problems, and making a significant impact in a dynamic environment? Join our Support team as a Team Lead, where you’ll have the opportunity to grow, lead, and make a difference.
Responsibilities:
- Manage and mentor a team of Support Audio Engineers in Mexico, fostering their growth and development.
- Interacting with users by video call, chat, and email.
- Assist with setting up customers for remote recording and offer live troubleshooting.
- Ensure the highest quality customer service, while working in a remote environment.
- Continuously learn and develop one's skill set.
- Work with other teams to deliver the voice of the customer to our product team.
- Work closely with R&D to solve issues fast and efficiently.
- Provide our knowledge team with needed drafts for articles, internal knowledge, and training.
Requirements:
This makes you a good fit:
- 1+ years of experience in team management or leading a small team.
- 1 to 3 years of proven experience as a sound/audio engineer.
- Experience with sound editing and recording equipment (e.g. mixing consoles).
- Working knowledge of recording software (DAW) and hardware (e.g. Pro Tools).
- Based in Mexico.
- Tech-savvy. Solution-oriented.
- Enjoys the puzzle of solving open-ended problems
- Quick learner and loves it.
- Enjoy helping people.
- High level of empathy
- Native level English - must!
- Able to work in a fast-paced and dynamic environment.
- High flexibility for schedule changes.
- A minimum of 30 MBPS internet speed when working from home.
- A degree in audio/sound engineering, audio recording program, or theatre arts focusing on audio/sound, and or a related field is a plus.
Apply for this Position
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